Front Desk Clerk

We are currently looking for a Part Time 29 Front Desk Clerk to join our Lazer Zone Front Desk Unit 1 team located at the Lazer Zone Family Fun Center.

Summary:

Maintains the operation of the front desk area to provide support for all areas of the facility, including but not limited to: Bowling, Arcade, Lazer Tag, Mini-Golf, Batting Cages, Redemption Counter, Concession, and Toddler Zone, hosting parties, etc.

Responsibilities:
Provides information and guidance to customers about products, services, entertainment, games or other recreational offerings
Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
- Provides accurate change for cash purchases
- Processes discounts, refunds, exchanges, coupons accurately
- Balances register/terminal and completes reports for receipts, cash balance
- May perform minor trouble shooting of POS
- Maintains accurate cash count and assume responsibility for any shortages at end of shift
- May be responsible to confirm POS pricing updates
Organizes and cleans assigned area(s)
Issue, sanitize and organize bowling shoes in addition to assigning bowling lanes and bumpers to customers by request
Schedules time slot, issues color coded wristbands, instructs/educates customers on safety rules and distributes lazer vest and guns to players before the game
Check entertainment area to ensure all equipment is returned. Return equipment for proper storage and report equipment condition as needed
May support party host by coordinating event supplies, gathering drinks, ice cream, and party bags for children's' birthdays or scheduled events as assigned by management during the day to accommodate facility needs.
Performs all other duties as assigned

Competencies:
Essential:
Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Must be able to work quickly, efficiently and accurately
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Must be friendly with an outgoing personality
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
Possesses and utilizes basic mathematics skills
Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Operate point-of-sale terminal

Experience:
Essential:
1 year directly related experience

Education:
Essential:
High School, GED or Equivalent

Credentials:

Working Conditions:
Essential:
Sitting up to 50% of shift
Standing up to 75% of shift
Walking up to 75% of shift
May work evenings, weekends or holidays
Pass pre-employment drug test