- Primary responsibilities and tasks include, but are not limited to the following:
- Greet and interact with internal and external guests in a genuine warm and friendly manner using professional
- Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
- Proficiently screen and transfer calls to the appropriate extension
- Process and respond to wake-up calls according to the standard operating procedure
- Record messages legibly and completely. Notify guests of messages.
- Run daily reports and contingency lists.
- Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions
- Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
- Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
- Solve problems proficiently
- Maintain a neat and organized work area
Equal Opportunity Employer
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