Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
Summary Provideguests with a friendly and efficient check-in and check-out experience. Provide guests with general informationregarding hotel, amenities and special events.
JobDuties - Sellrooms utilizing excellent customer service skills and yield management.
- Resolvecustomer complaints and answer guest inquiries regarding hotel services,events, directions, local attractions, etc in a friendly, professional manner.
- Completeall registration forms and computer input.
- Retrieveand distribute room keys.
- Calculateand print hotel bills, and accept payment for various room charges utilizingstandard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
- Other duties assigned by management.
• Communicatewith Executive Hosts regarding hotel stays.
• Utilizecomputer to run necessary reports.
• Balanceall transactions at the end of shift (audit out).
• Operatemanual procedures in the event of computer failure.
Otherduties assigned by management.
Qualifications: - High school diploma or equivalent, and front desk experience preferred.
- Ability to utilize basic office machines, computer and telephone.
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key system.
- Must be able to work flexible shifts and able to stand for long periods of time.
- Detail oriented and able to multitask.
- Ability to add, subtract and audit accounts.
- Money handling experience and ability to operate electronic draft system.
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
- Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations
• High school diploma or equivalent, and front deskexperience preferred.
• Ability to utilize basic office machines, computerand telephone.
• Ability to communicate with guests and staff inEnglish.
• Knowledge of hotel key system.
• Must be able to work flexible shifts and able tostand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract and audit accounts.
• Money handling experience and ability to operateelectronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computersystems
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