Front Desk Associate / Sales Support Specialist

Benefits:

• FREE D1 Training Membership
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Position: Front Desk Associate / Sales Support Specialist
Location: D1 Training Alliance - Alliance Town Center, Fort Worth, TX
Reports To: General Manager

About D1 Training Alliance

At D1 Alliance, we're more than a gym-we're a community of athletes, coaches, and families united by a mission to train with purpose. Whether it's a youth athlete chasing a scholarship or an adult looking to push past their limits, we deliver world-class training in a supportive, high-energy environment. This position plays a vital role in that mission. As the first and last face every member sees, you are the heartbeat of our facility.

Role SummaryThe Front Desk Associate / Sales Support Specialist is responsible for creating a welcoming, professional, and energetic first impression for every guest and member. You will manage daily operations at the front desk, provide outstanding customer service, assist with sales inquiries, and ensure the facility is clean, stocked, and ready for every workout. This is an ideal role for a reliable, upbeat, and organized individual who thrives in a fast-paced, team-oriented environment.

What You'll Do

Customer Experience

• Greet every member and guest by name with enthusiasm and professionalism
• Answer in-person and phone inquiries with clarity and positivity
• Maintain a consistent, high-energy presence regardless of external distractions
• Build authentic connections while keeping conversations professional and concise

Daily Front Desk Operations

• Complete opening and closing checklists
• Manage check-ins via iPad kiosk before every workout
• Keep the front desk and lobby clean and organized
• Monitor and respond to voicemails, emails, and social media messages
• Process transactions in MindBody for gear, snacks, and drinks

Facility Support

• Ensure bathrooms are stocked and cleaned throughout the day
• Keep cleaning stations and workout areas prepped and ready
• Restock shelves, gear displays, and the fridge with snacks and drinks
• Walk through the facility to ensure it's tidy and safe for members

Sales & Communication

• Greet free trial visitors and ensure waivers and profiles are complete
• Use call scripts and social media responses to support membership inquiries
• Accompany new prospects to the appropriate team member upon arrival
• Assist with social media content collection (as directed)

What We're Looking For

• Punctuality & Reliability: You show up on time, every time. Reliable transportation is a must.
• Energy & Attitude: You bring positivity, consistency, and a calm, professional demeanor-even under pressure
• Work Ethic: You take ownership of your responsibilities and are willing to help teammates when needed
• People Skills: You remember names, smile often, and enjoy building real connections
• Communication: You speak clearly, professionally, and know how to politely excuse yourself from small talk to stay on task
• Multi-tasking Ability: You manage multiple responsibilities without losing focus or missing details

Why This Role MattersYou'll set the tone for every member experience. From a clean bathroom to a warm welcome, your work ensures that our facility runs smoothly, our members feel valued, and our brand continues to grow. This position also serves as a stepping stone to other roles within our growing organization-ideal for someone who's passionate about fitness and looking to build a long-term career in the industry.

Compensation
This is an hourly, non-exempt role. You'll also have the opportunity to earn commissions for completed appointments and closed sales, offering strong income potential for sales support specialists who consistently drive results and add value.

Join the D1 Alliance team and help us build something special-one workout, one welcome, and one smile at a time

Compensation: $15.00 - $17.00 per hour

D1 Training is a rapidly growing fitness franchise with over 80 facilities open and more than 180 in development. At D1 Training, we are committed to inspiring and motivating athletes to achieve their goals through science-backed, results-driven training. We focus on training the entire body as a unit to maximize performance-no gimmicks, no fads, just proven techniques used to develop the world's top athletes. Every workout follows a structured 8-week training cycle, meticulously designed and backed by sports science to deliver real, measurable progress. What started as a program for aspiring youth athletes has evolved into comprehensive training for adults and teams, helping individuals at every level push toward their full potential

D1 Training Alliance is a premier, veteran-owned athletic training facility located in Alliance Town Center in Fort Worth, TX. Owned and operated by a former athlete andU.S. Marine Corps veteran, our facility offers elite-level strength, speed, and agility training for youth athletes, adults, and teams.

At D1 Training, we live by the philosophy of "Iron Sharpens Iron" (Proverbs 27:17), creating a supportive, high-energy environment where athletes and fitness enthusiasts challenge and elevate one another. Whether you're an elite competitor, weekend warrior, or just starting your fitness journey, D1 Training Alliance provides expert coaching, top-tier equipment, and a structured, science-backed approach to help you reach your goals.