A Miller Front Desk position primarily involves greeting and assisting customers at a Miller Swim School location, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service.
Key responsibilities may include:
- Customer interaction:
Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules. - Registration and scheduling:
Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records. - Retail sales:
Assisting with retail merchandise sales at the front desk. - Lobby management:
Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs. - Administrative tasks:
Managing appointment calendars, handling payments, and maintaining accurate customer data.
Essential skills for a Miller Front Desk role:
- Excellent communication and interpersonal skills
- Strong customer service focus
- Ability to multitask and prioritize tasks
- Proficiency in computer systems for managing customer information and scheduling
- Detail-oriented with a focus on accuracy