Front Desk Associate

Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Who We Are:

Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept focused on the dog's overall health and wellness, not only haircuts. Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you.

Perks and Benefits:

Direct career growth path to Management positions (Assistant General Manager/Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Total Compensation - $22.25-27/hr.

Base pay is $17.25 - $21.00 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives.

Opportunity for base pay increase/raise after 3 months of employment, contingent on performance

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

A passion for dogs and dog health & wellness and willingness to work directly with dogs.

Sales experience and confidence (membership sales are highly valued.)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human.) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards