Enjoy Hotel discounts around the world and rental car discounts that start the day you do.
Position Summary: As a Front Desk Hotel Associate, you will be the friendly face that greets our guests upon arrival. Your role is essential in ensuring a smooth and pleasant experience for all visitors. Here are the key responsibilities:
- Guest Check-In and Check-Out: Efficiently handle guest arrivals and departures, ensuring accurate registration and payment processing.
- Reservations Management: Assist guests with room reservations, changes, and cancellations.
- Customer Service: Provide information about hotel amenities, local attractions, and answer guest inquiries.
- Room Assignments: Allocate rooms based on availability and guest preferences.
- Payment Processing: Verify credit card information and process payments.
- Problem Resolution: Address guest concerns promptly and professionally.
- Communication: Relay messages, handle phone calls, and assist with wake-up calls.
- Safety and Security: Follow protocols for guest safety and emergency situations.
Qualifications: - Excellent communication skills
- Customer service-oriented
- Ability to multitask in a fast-paced environment
- Attention to detail
- Proficiency in using computer systems
Benefits: - Competitive salary
- Employee discounts
- Opportunities for career growth
Join our team and be part of creating memorable experiences for our guests.