EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION Our Travelodge motel is seeking an enthusiastic Front Desk Associate to deliver excellent service to our guests. Join our friendly and dynamic team. Our front desk staff play a crucial role in creating a welcoming atmosphere and providing outstanding guest service. We're looking for someone who can work weekdays, weekends, and holidays as needed.
Job Purpose: Provide exceptional service to guests by managing the registration process and controlling room assignments.
Duties: - Greet and welcome guests with a friendly demeanor; assist with inquiries and requests.
- Register guests by confirming room requirements, verifying preregistration, assigning rooms, obtaining signatures, and issuing door cards.
- Establish credit by verifying credit card information or processing cash payments.
- Direct guests to their designated rooms.
- Relay information to guests by managing messages, mail, faxes, and packages.
- Provide detailed information about hotel services and local attractions, including entertainment, shopping, and travel options.
- Maintain accurate records by entering data related to guest accounts and room occupancy.
- Process payments and compute bills by entering services and charges.
- Make reservations for guests by checking availability and confirming their requirements.
- Safeguard guests' valuables by providing access to safe deposit boxes.
- Collaborate with team members to achieve shared goals and enhance guest experiences.
Skills/Qualifications: Strong customer service orientation, excellent people skills, attention to quality, professionalism, high energy, multitasking ability, dependability, detail-oriented, proficient phone and data entry skills, effective listening.
Prior experience in a similar role is a plus.
ABOUT THE ORGANIZATION Truck World Inc. is a wholesale and retail petroleum marketing company located in the Youngstown, Ohio area. Since our establishment in 1971, we have specialized in developing, owning, and operating convenience stores and truck stops. We look forward to welcoming you to our team.