Front Desk Associate

Benefits:

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Perks and Benefits:

Full-time position (Fridays and Saturdays required)

Direct career growth path to Management positions (Asst. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; team bonus

Merit-based pay increases

Paid Vacation and holidays

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on providing exceptional service to every customer. We are looking for an eager, honest and ACTIVE front desk manager.

This position requires:

Mostly a willingness to learn, work hard, and be a part of a team

Full-time availability (Saturday's required)

Familiarity and comfort with dogs

Sales experience and confidence (membership sales are highly valued.)

A passion for dogs and dog health & wellness.

Reliable transportation

Work well as a team member

Willingness to work in a smoke-free environment

Willingness to learn other positions (cross-training)

Bilingual (not required)

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators - average ticket price and rebook ratio - through memberships, service

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records - make outgoing phone calls

Manage customer expectations; Resolve customer concerns

Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager