Front Desk Associate

Benefits:

Opportunity for advancement

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Reports To: Operations Director

Classification: Non-exempt

Summary:

The Front Desk Associate has overall responsibility for all activity and business operations at their assigned Fitness Club location. Their primary focus is facility oversight, membership sales, and being the champion of quality service to the staff and guests. Additionally, the FDA will do this while providing a clean, well-serviced facility for all to enjoy. The FDA will achieve these results through their ability to positively motivate the staff while providing a safe, fun place to work.

Position Responsibility:

Member services and retention.

Enhance public reputation through community involvement

In-club marketing and programming

On site problem solver to both staff and quest concerns

Champion of maintaining undisputed levels of superior customer service and staff recognition

Required Attributes:

A well-developed understanding and use of management skills such as recruitment, selection, training and development, coaching, goal setting, performance management, delegation and organization

Strong motivational, communication, team building and training skills

High levels of professionalism, honesty, integrity and work ethic

Maintain an excellent attendance record

Superior sense of customer service

Working knowledge of basic computer software including MS Word, Excel, and Outlook

Willingness to work flexible hours

Possess strong time management skills

Ability to speak in a professional manner to small or large groups in and out of the club

Can promote club programs externally through public relations and reputation management programs

Comfortable with B2B marketing

Can identify and execute on current health, fitness and market trends

Mandatory job training will be attended. Conference calls and live sales training will occur weekly.

Preferred Qualifications:

Bachelor's degree (prefer in Business Administration or fitness related field).

Personal Training Certification (NASM, NCCPT, ACE, NFPT, AFAA, NAFC or other as approved by corporate) and CPR/AED/First Aid certified (or able to obtain within 60 days of hire). Certifications must be maintained throughout employment as a condition of employment.

Competencies:

Self-Directed

Team Building skills

Strong attention to detail

Strong interpersonal skills

Strong time Management skills

Strong organizational skills