Front Desk Agent - (Part time)

Front Desk Agent (Part-Time)

Hyatt Centric South Beach

1600 Collins Ave, Miami Beach, FL 33139

Position Type: Part-Time

Job Summary:

We are seeking a friendly and professional Front Desk Agent to join our team on a part-time basis. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless and welcoming experience. If you are a motivated individual with excellent communication skills and a passion for hospitality, we want to hear from you.

Key Responsibilities:

- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently using our hotel management system.
- Answer incoming calls and respond to guest inquiries in a timely manner.
- Handle reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
- Provide information about hotel amenities, services, and local attractions.
- Address guest concerns and resolve any issues promptly and professionally.
- Maintain cleanliness and organization of the front desk area and lobby.
- Assist guests with special requests and any additional needs during their stay.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Perform light administrative tasks as needed, including filing, data entry, and scheduling.

Qualifications:

- High school diploma or equivalent; additional education or certification in hospitality management is a plus.
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent verbal and written communication skills.
- Strong multitasking abilities and attention to detail.
- Proficiency in computer systems and hotel management software; experience with specific software, if applicable is a plus.
- Flexible availability, including evenings, weekends, and holidays.
- A positive attitude and a willingness to work as part of a team.

Physical Requirements:

- Ability to stand for extended periods and perform light lifting (up to 25 lbs.).
- Must be able to work in a fast-paced environment while maintaining professionalism.

What We Offer:

- Competitive hourly wage.
- Flexible scheduling to accommodate work-life balance.
- Opportunities for growth and advancement within the company.
- Employee discounts on hotel stays and services.
- A supportive and friendly work environment.

" We look forward to hearing from you.

Hyatt Centric South Beach is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.