Position: Front Desk Agent / Night Auditor Location: Twelve Hotels & Residences - Downtown Atlanta, GA Job Type: Full Time Compensation: Attractive package Twelve Hotels & Residences is seeking a
versatile and service-driven Front Desk Agent / Auditor to join our Downtown Atlanta team. As the first point of contact for our guests, you will play a key role in delivering a warm welcome and ensuring a seamless stay experience from check-in to check-out.
This position requires
flexibility, as shifts vary and may include overnights, weekends, and holidays. We're looking for a dependable team player who can adapt to our dynamic hospitality environment with a professional, polished attitude.
Schedule Availability: We require open availability to work any shift on a rotating schedule, including:
- Morning Shift: 7:00 AM - 3:00 PM
- Evening Shift: 3:00 PM - 11:00 PM
- Overnight Shift (as needed): 11:00 PM - 7:00 AM
Schedule includes weekends and holidays.
Key Responsibilities: - Welcome guests with professionalism and genuine hospitality
- Efficiently manage guest check-in and check-out procedures
- Process phone and online reservations with accuracy
- Verify guest payment methods and handle credit card transactions securely
- Provide detailed information about room options, amenities, hotel services, and local attractions
- Ensure guest privacy and maintain confidential records
- Respond promptly and professionally to guest concerns or service issues
- Coordinate with housekeeping and maintenance teams to meet guest expectations
- Promote additional hotel services and upgrades when appropriate
- Maintain accurate records of bookings, guest information, and payments
- Report unusual occurrences or guest requests to management
- Perform light cleaning duties to maintain a tidy front desk and lobby area
- Support other departments and complete additional duties as assigned
Preferred Qualifications: - Prior experience in a hotel front desk or auditing role (strongly preferred)
- Proficiency with Opera PMS or similar hotel reservation software
- Comfortable using Gmail and Microsoft Office Suite (Word, Excel)
- Familiarity with third-party booking platforms such as Expedia, Priceline, and
- Strong customer service and communication skills
- Professional telephone etiquette
- Understanding of secure cash and credit card handling practices
We're Looking For Someone Who Is: - Flexible, dependable, and open to working varying shifts
- Detail-oriented and organized in a fast-paced environment
- Team-oriented with a positive and proactive attitude
- Guest-focused, professional, and passionate about hospitality
Requirements: - High school diploma or equivalent (required)
- At least 1 year of hotel experience (preferred)
- Ability to commute or relocate reliably to Downtown Atlanta, GA
- Availability for a rotating schedule, including overnights and weekends
Work Location: On-site at Twelve Hotels & Residences Downtown, Atlanta, GA
Join a hotel team that values attention to detail, professionalism, and exceptional guest experiences. If you're ready to make a lasting impression and grow your career in hospitality, we'd love to meet you.