Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include but are not limited to: distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.
Shifts Available: Full Time / Part Time, 7a-3p, 3p-11p, 11p-7a
PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION Front Desk Clerk duties and responsibilities: - Taking, cancelling, and changing room reservation requests
- Investigating and resolving customer complaints or questions
- Processing guest departures including calculating changes and receiving payments
- Answering telephone calls and relaying messages
- Maintaining an inventory of reservations, vacancies, and room assignments
- Answering inquires about the hotel and its services through the telephone, email, or in person
- Handling wake-up calls and a myriad of other guest requests
- Strong written and verbal communication skills
- Good time management skills and ability to multitask
- Excellent organizational skills and attention to detail
- Ability to creatively solve problems
- Maintaining a well-groomed and professional appearance
- Flexibility to work in a fast-paced environment
- Bi-lingual a plus
Compensation: Depending on Experience
Typically Start at $13.50 - $14.50 with raise after 90 days -
Job Types: Part-time, Full-time
Salary: From $13.00 per hour
Benefits:
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overtime
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Language:
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person