Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities:
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate hotel switchboard, take calls and provide information and transfer calls
• Welcome guests warmly, determine their needs, and manage the registration process.
• Manage guest check-ins and check-outs appropriately
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Qualifications:
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $14.75 - $15 hourly

•