Front Desk Agent

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.

• Provide guests with information about hotel amenities, dining, and travel directions.

• Handle guest check-ins, check-outs, and payment processing with accuracy.

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

• Operate hotel switchboard, take calls and provide information and transfer calls

Qualifications

• Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.

• Physical ability to stand, walk, and lift up to 25 pounds as needed.

• Availability to work flexible schedules, including weekends and holidays.

• Strong customer service skills with a guest-focused approach.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.