Front Desk Agent

Benefits:

Competitive salary

Free uniforms

Training & development

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a part-time, positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent take phone reservations and will assist guests with the check-in and check-out processes, issue lock combinations, and process payments. Responsibilities also include maintaining communication with housekeeping management to coordinate room availability, confirming reservations, answering guest inquiries, and completing paperwork promptly and accurately.

The Front Desk Agent must possess professionalism, excellent communication skills and the ability to stay positive even when faced with challenging situations. Organizational skills and quick thinking are needed to qualify for this position. Our goal is to provide guests with a professional, exceptional customer service experience.

This position is currently for a weekend position approximately 16-20 hours per week.

Responsibilities

Provide professional service to all guests

Describe the features and amenities of guest rooms

Concierge - Local suggestions, and arrangements if necessary

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Maintain professionalism with guests and coworkers

Qualifications

Friendly and outgoing personality

Exceptional communication skills

Must have excellent organization skills

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation