Front Desk Agent Job Description
- Greet guests with a friendly smile while maintaining a professional, warm and welcoming demeanor at all times
- Maintain a clean and crisp professional appearance while following uniform guidelines
- Communicate and address all guest and staff members with respect and in a professional manner
- Anticipate and assist in meeting guest needs to ensure a great guest experience
- Assist guest with luggage
- Maintain a high attention to detail to help ensure conditioning and cleanliness of the property such as picking up trash and maintaining public areas as needed
- Clean guest rooms as necessary
- Maintain a clean and tidy work space at all times
- Consistently conduct day to day operations efficiently by following all standard procedures, checklist and through management guidance
- Maintain front desk logs up to date and communicate its content to pertinent departments
- Check, reply and forward hello emails to guest and pertinent personnel throughout shift
- Maintain all guest and employee information confidential
- Remain vigilant and periodically walk hotel grounds to help minimize risk of theft, vandalism, crime or other safety hazards and report incidents to management
- Perform all guest check-in and check-out procedures efficiently and within a timely manner
- Be informed and up-to-date on all room types, room accommodations, rates and availability
- Obtain and confirm guest information, assign rooms and activate guest key codes
- Maintain Whistle text platform to communicate and service guest needs
- Collect payment for all room charges and additional fees
- Answer phones, direct calls and relay messages to appropriate personnel
- Make and confirm reservations
- Attend all staff meetings and ongoing trainings
- Inform guests of hotel amenities and local offerings
- Communicate with housekeeping, maintenance and F&B personnel pertinent information to ensure a great guest experience
- Communicate with housekeeping to update room status throughout shift to ensure rooms are guest ready
- Have the ability to provide local information of restaurants, sites, activities, and special events
- Resolve guest complaints and problems calmly and effectively within a timely manner
- Notify management of any serious issues and communicate pertinent information to appropriate departments as needed
- Must have the ability to push, pull and lift a minimum of 45lb, walk up and down stairs to assist guest with luggage and stand/move for an entire shift
- Must have the ability to be physically present to cover 8 hours shifts and follow a weekly schedule
- Perform any task requested by supervisor/manager
I understand that this is a standard but not limited job description of my general duties