Join Our Team at The Francis Boutique Hotel. Are you an upbeat and friendly individual with a passion for hospitality? The Francis is seeking flexible front desk staff to join our vibrant team, filling an inn-keeper role that embodies the spirit of our boutique hotel.
About the Role: As part of our front desk team, you'll be at the heart of our operations-welcoming guests, managing reservations, and ensuring their stay is nothing short of exceptional. Your day-to-day responsibilities will include:
- Performing check-in and check-out tasks with a smile
- Managing online (third party) and phone reservations efficiently
- Responding to guest emails and texts effectively and attentively
- Problem solving through challenges and resolving issues to leave the guest wanting to come back
- Welcoming guests and assigning rooms while providing information about our amenities and services
- Collaborating with housekeeping to ensure all rooms are immaculate
- Responding to guest inquiries and complaints with professionalism
- Assisting with various hotel operations, including light maintenance, laundry, dish washing, common space cleaning and restocking supplies
What We Offer: At The Francis, we believe in taking care of our team just as we take care of our guests. When you join us, you can expect:
- Opt-in health and dental insurance
- Opt-in IRA for your future
- Competitive wages
- Paid time off after 120 days
- Discounts on food and beverages at partnering hotels
- Reduced rates for stays at Uncommon properties and SLH hotels
- Performance-based end-of-season bonus
- A supportive work environment with a team that genuinely cares
- Training to become an Inn-keeper with opportunities for advancement in hotel management
See our website to learn about our culture and values:
Qualifications: To thrive in this role, we are looking for candidates who possess:
- Prior experience in a hotel front desk, receptionist, or innkeeper role
- Familiarity with hotel reservation software (e.g., OnQ, Opera, StaynTouch, Room Master)
- Proficiency in responding to emails and using Microsoft Word, Excel, and other online platforms
- Strong customer service skills and a positive attitude
- Excellent communication and organizational abilities
- A desire to grow and develop within the hospitality industry
If you are ready to step into a rewarding career in hospitality and be part of a team that values excellence, we want to hear from you. Apply today and help us create unforgettable experiences for our guests at The Francis Boutique Hotel.