About the Role: The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at RP Flamingo Less LLC. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, address guest inquiries, and resolve any issues that may arise during their stay. By maintaining a high level of professionalism and efficiency, the Front Desk Agent contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive reputation for the establishment and encouraging repeat business.
Minimum Qualifications: - High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
Preferred Qualifications: - Experience with hotel management software or property management systems.
- Multilingual abilities to assist a diverse range of guests.
- Certification in hospitality or customer service training.
- Knowledge of all Microsoft applications
Responsibilities: - Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Manage check-in and check-out processes, ensuring accuracy in billing and reservations.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain the front desk area, ensuring it is organized and presentable at all times.
- Collaborate with other hotel departments to ensure seamless guest experiences and address any issues that may arise.
Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Attention to detail is crucial when managing reservations and billing to ensure accuracy and prevent errors. Problem-solving skills are utilized daily to resolve guest complaints and enhance their experience. Preferred skills, such as familiarity with hotel management software, will aid in streamlining operations and improving efficiency at the front desk. Additionally, multilingual abilities can enhance guest interactions, making them feel more comfortable and valued during their stay.
The Desk is open 24 hours a day. This position is required to work full time with primarily afternoon hours.