Hourly Rate: $19.45
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a
Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Shift: 1st/2nd; must be available to work weekends and holidays.
Requirement: Valid Driver's License required.
Where great benefits lead to a life fulfilled. - Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Benefit Eligibility will vary by position
S ite Specific Perks - Uniform laundering (Housekeeping)
- Free on-site parking
- 40% discount at all on-site Food & Beverage outlets
- Complimentary soft drinks during each shift
- Work shoe credit through Shoes for Crews twice a year
- Company branded coat/jacket for outside and travel roles
- Hats and sunscreen are provided, as needed
- Bi-annual team building events
- "Way to Go" Incentive - $5 per name mention deposited onto Wisely card
- Quarterly celebrations, Associate of the Month, Associate Appreciation week
- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
As a Guest Services Agent , a typical day will include: - Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards - Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become a Guest Services Agent at MVW: - Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.
- Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.
- Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture