Job Summary The Admiral's Inn is a year-round hotel located in Ogunquit, ME. We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of the hotel guest's experience. This is a full time position and will be a combination of mornings, afternoons and evenings. Weekends and holidays are included.
Responsibilities - Manage all aspects of reservations.
- Perform all tasks associated with the reservation process; check-in, check-out, room assignments, handling keys, etc.
- Manage in person, online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates, and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Upsell additional services and enhancements, when appropriate
- Maintain updated records of bookings and payments
- Other duties and tasks may be assigned to you on a day to day basis.
Qualifications The following is preferred but not required
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role, is preferred. We provide extensive training and support.
- Experience with hotel reservations software
- Customer service experience
- Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.