Front Desk Agent

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.

• Take reservations in person, via email, or over the phone, including group bookings.

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

• Provide guests with information about hotel amenities, dining, and travel directions.

• Balance cash at the end of each shift and generate reports for the next shift.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.

• Physical ability to stand, walk, and lift up to 25 pounds as needed.

• Proven customer service experience with a strong guest-focused mentality

• Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.