About the Role: We are seeking a highly motivated and professional Front Desk Agent to join our team at the Residence Inn Great Valley in Malvern. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries and requests with efficiency and professionalism. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring they have a memorable experience.
Minimum Qualifications: - High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and basic computer skills
- Ability to work flexible hours, including weekends and holidays
Preferred Qualifications: - Previous experience in a hotel or hospitality setting
- Fluency in a second language
- Experience with hotel management software
Responsibilities: - Greet guests and check them into their rooms, ensuring all necessary information is obtained and recorded accurately
- Handle guest inquiries and requests promptly and professionally, providing accurate information and resolving any issues that may arise
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked and readily available
- Assist with other duties as assigned, including but not limited to answering phones, making reservations, and processing payments
- Collaborate with other team members to ensure a seamless guest experience
Skills: As a Front Desk Agent, you will utilize your exceptional communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office. Multitasking and working in a fast-paced environment will be essential to your success in this role. Additionally, fluency in a second language and experience with hotel management software would be beneficial. Overall, your skills will be utilized to create a welcoming and friendly atmosphere for our guests, ensuring they have a memorable experience.