Front Desk Agent
Do you have a passion for customer service? Tioga Downs is looking for a Front Desk Agent to provide top-notch customer service for our Hotel guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to "walk-in" customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts, processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operates Hotel switchboard and/or PBX.
• Ensures a maximum level of service and satisfaction is achieved and maintained.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Prior guest relations experience preferred.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.
Benefits Include:
- Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
- Generous 401K plan - 100% Vested from the beginning.
- Medical, Dental, Vision and Life Insurance available for Full-Time Employees
- Paid Time Off, Sick Time and Holiday Pay
- Tuition Reimbursement for eligible employees
- Discounts available for Hotel, Restaurants, Spa Services, and more