Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests alike will find five world-class golf courses built in harmony with the land, friendly and welcoming hospitality, and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley offers guests flavors of the region through farm-to-table culinary experiences. From fat-tire biking, hiking, fishing, and kayaking to ice hockey or a guided cold plunge, Sand Valley is a year-round celebration of the outdoors. With 16 grass tennis courts, and the eleventh Court Tennis facility in the United States, Sand Valley has become a mecca for racquet sport enthusiasts.
Working at Sand Valley is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Sand Valley team works together to create experiences of a lifetime for our guests. We are passionate stewards of our resort, our community, and our environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary: - As a Front Desk Agent at Sand Valley, you are the first and last impression for our guests-welcoming them with warmth, providing excellent service throughout their stay, and ensuring smooth check-ins and check-outs. You'll be part concierge, part problem-solver, and always an ambassador for our resort's signature hospitality.
What You'll Do: - Guest Service & Communication
- Greet guests with professionalism and enthusiasm, creating a welcoming environment from the moment they arrive
- Assist with check-in/check-out procedures efficiently and accurately
- Clearly communicate resort policies, offerings, and local area information
- Proactively promote resort amenities like golf, dining, retail, and massage services
- Reservations & Coordination
- Take hotel and golf reservations over the phone and in person
- Contact upcoming arrivals to confirm reservation details and accommodate special requests
- Coordinate with service providers such as shuttle drivers and massage therapists to meet guest needs
- Daily Operations
- Answer phones and respond to guest inquiries with accuracy and warmth
- Handle billing inquiries and assist in resolving payment concerns
- Assist with shift closing procedures and reconcile shift reports
- Maintain a clean, organized, and secure front desk environment
- Support special requests and amenity orders for guests and management
- Uphold and publicly support resort policies and service standards
What You Bring: - Prior customer service experience is highly valued
- Excellent written, verbal, and interpersonal communication
- Able to handle multiple tasks under pressure with minimal supervision
- Familiarity with Visual One and/or Golf Pro is preferred; strong computer skills (Word & Excel)
- Polished appearance and positive attitude in all situations
- Available to work weekends, evenings, and holidays as needed
- Must successfully pass a background check
Physical Requirements: - Ability to stand, walk, lift (up to 50 lbs), and move for extended periods
- Comfortable operating standard office and communication equipment
- Able to perform basic math and follow written and verbal instructions
- Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly
Work Environment: - Primarily indoors in a front desk or office setting with adjustable lighting and ventilation. May occasionally be exposed to outdoor conditions, moving equipment, or stray golf balls. Safety protocols must be followed at all times.
Perks: - Golf Privileges
- Retail & Restaurant Discounts
- Employee Meal Program
- Uniform Allowance
- Employee Assistance Program - Canopy
Classification: - Full-Time Seasonal, Hourly, Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer