Front Desk Agent

Benefits:

Sick Pay

Discount on Hotel Stay Nationwide

Health Wellness Program

Job Title Front Desk Agent

Job Summary
• Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment. General Accountabilities
• Greets, registers and assigns rooms to guests.
• Issues room keys or cards.
• Answers incoming telephone calls.
• Schedules, cancels and confirms reservations.
• Transmits and/or receives messages.
• Keeps records of occupied and vacant rooms and guests' accounts.
• Processes payments.
• Confers with staff members to assist guests as needed.
• Answers inquiries pertaining to hotel services and area attractions.
• Handles guest complaints or concerns.
• The company reserves the right to add or change duties at any time.

Job Qualifications
• Education: High school diploma or equivalent
• Experience: A few months to one year of related experience

Skills
• Excellent verbal and written communication
• Active listening
• Service orientation
• Coordination
• Social perceptiveness