Front Desk Agent

Job description

JOB TITLE: Front Desk Agent

REPORTS TO: Front Desk Supervisor

EXEMPT STATUS: Non-exempt

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BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and

problems in an efficient, courteous and professional manner to achieve maximum

customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS:

1. Handle guest registration and room assignments, accommodating special

requests whenever possible. (10%)

1. Pre-register, block reservations and take same day reservations and when

necessary future reservations following hotel rate structures, discounts, and sell

strategies. (10%)

1. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling

policies in an efficient and friendly manner. (50%)

1. Resolve customer complaints; assist customers in all inquires in connection with

hotel services, in-house events, directions, local attractions, check cashing, safety

boxes, etc. (15%)

1. Cancel room reservations according to procedure. (5%)
2. Treat customers in a professional and courteous manner according to

procedures. (5%)

NON-ESSENTIAL FUNCTIONS: (5%)

1. Inventory guest room keys according to policy and request re-keying as

necessary.

1. Assist with responsibilities and duties in the absence or heavy volume in the

Job Types: Full-time, Part-time

Pay: $15.05 - $17.00 per hour

Schedule:

10 hour shift

4 hour shift

8 hour shift

Day shift

Evenings as needed

Evening shift

Holidays

Morning shift

Night shift

Weekends as needed

Experience:

Hotel experience: 1 year (Preferred)

Ability to Commute:

Yardley, PA 19067 (Required)

Work Location: In person