Front Desk Agent

Are you a hospitality enthusiast with a passion for providing exceptional customer service? Best Western Plus Grant Creek Inn in Missoula, MT, is looking for a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in experience. Your friendly demeanor and attention to detail will create a positive impression that sets the tone for a memorable stay. Join us in delivering outstanding service and creating a welcoming atmosphere for travelers visiting beautiful Missoula. You can also gain an extra $1 per hour every shift, if you arrive on time and work your entire scheduled shift. Schedule will be discussed during the interview. Apply today and be a key player in our guests' experience. Responsibilities: Responsibilities:
• Registering Guests.
• Assigning rooms.
• Taking payments.
• Accommodating special requests.
• Ensuring the Guests have a pleasant stay and smooth check-in/check-out. Tasks:
• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a solid knowledge of the property management system.
• Make same-day and future guest reservations. Understand and follow cancellation procedures.
• Answer multi-line telephone with approved greetings and direct appropriately.
• Familiarity with room types, hotel information, possess sales skills to sell accordingly.
• Resolves guests' complaints in prompt and courteous manner.
• Ensures customer privacy is protected.
• Document incidents and relevant shift information with details and appropriately.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned. Qualifications:
• Experience in Customer Service or Hospitality Industry
• Availability to work nights and weekends
• Basic computer skills/computer proficiency
• Strong Interpersonal Communication skills
• Strong Customer Service/Hospitality skills Compensation: $14 - $15 hourly

• Responsibilities:
• Registering Guests.
• Assigning rooms.
• Taking payments.
• Accommodating special requests.
• Ensuring the Guests have a pleasant stay and smooth check-in/check-out.Tasks:
• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a solid knowledge of the property management system.
• Make same-day and future guest reservations. Understand and follow cancellation procedures.
• Answer multi-line telephone with approved greetings and direct appropriately.
• Familiarity with room types, hotel information, possess sales skills to sell accordingly.
• Resolves guests' complaints in prompt and courteous manner.
• Ensures customer privacy is protected.
• Document incidents and relevant shift information with details and appropriately.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.