Front Desk Agent

Job Summary:
The Front Desk Agent at Ramada Plaza Nags Head Oceanfront in Kill Devil Hills, North Carolina is a customer service-oriented position responsible for providing exceptional guest experiences. This is a part-time, hourly position with an individual contributor role. The Front Desk Agent will work closely with hotel guests to ensure their satisfaction, handle check-ins and check-outs, and assist with any needs or inquiries they may have during their stay.

Compensation & Benefits:
This part-time position offers a competitive hourly rate of $15 per hour, paid biweekly. The Front Desk Agent will also have access to employee discounts on hotel rooms and restaurant services. This role also provides opportunities for growth and advancement within the hotel industry.

Responsibilities:
- Greet and welcome guests upon their arrival, providing a warm and friendly first impression.
- Check-in guests, verify their information, and assign rooms based on their preferences.
- Coordinate and assist with guest requests, such as room changes, amenities, and general inquiries.
- Handle check-outs, collect payments, and ensure accurate billing for services provided.
- Keep a well-stocked and organized front desk area, including office supplies and promotional materials.
- Answer phone calls and respond to emails promptly and professionally, directing inquiries to the appropriate departments.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide recommendations and assistance to guests.
- Address and resolve any guest complaints or concerns in a timely and effective manner.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Complete all necessary paperwork and data entry accurately and in a timely manner.
- Adhere to all hotel policies and procedures, as well as safety and security guidelines.

Requirements:
- High school diploma or equivalent.
- Previous experience in customer service, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Professional and friendly demeanor.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using computer systems and common office software.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Must be able to stand for extended periods and lift up to 25 pounds.

EEOC statement:
Ramada Plaza Nags Head Oceanfront is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The hotel is committed to a diverse and inclusive workplace that values and supports the contributions of each team member.