Front Desk Agent

Houston, Texas

GPI Real Estate Management Corporation
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Relux at Westchase, Houston, TX

Relux at Westchase is a small, professional, and agile business located in Houston, TX. We pride ourselves on maintaining a modern office environment with ample growth opportunities for our team members.

Our work environment includes:
  • Modern office setting
  • Opportunities for professional growth
Key Responsibilities:
  • Greet and welcome guests warmly and professionally
  • Manage guest check-ins and check-outs, ensuring accurate information
  • Answer phone calls and address guest inquiries efficiently
  • Provide guests with information about hotel facilities, services, and local attractions
  • Handle guest complaints and resolve issues promptly
  • Process payments and maintain accurate financial records
  • Assist with night audit duties when necessary
  • Keep the front desk area clean and organized
Qualifications:
  • Strong guest relations skills with a focus on hospitality
  • Proficiency in operating phone systems and managing multiple calls simultaneously
  • Bilingual (English/Chinese) skills preferred, but not required
  • Knowledge of front desk operations and customer service best practices
  • Strong organizational and time management skills
  • Ability to handle challenging situations with patience and professionalism
  • Familiarity with hospitality management software is a plus
  • Multilingual abilities are an asset
Job Type: Full-time
Expected Hours: 40 per week

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8-hour shifts
  • Day and evening shifts
  • Holidays and weekends as needed
Language:
  • English/Chinese/Mandarin
Work Location: In person

Date Posted: 28 April 2025
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