Front Desk Agent

Harbor City, California

South Bay Storage
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Benefits:

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

401(k)

Benefits/Perks:

Flexible Scheduling

Competitive Compensation

Monthly and Yearly Bonuses

Fun and Clean Work Environment

Be part of the best storage facility around.

Job Summary:

We are seeking a positive, friendly Front Desk Clerk to provide exceptional service to our storage facility customers. The Front Desk Clerk will assist customers with rental inquiries, process rental agreements, and handle payments. Responsibilities also include maintaining communication with staff to coordinate unit availability, answering customer inquiries, and completing paperwork promptly and accurately. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide customers with an exceptional service experience.

Responsibilities:

Monitor and maintain knowledge of storage facility operations and activities.

Take reservations and answer questions via phone, email, and in-person.

Build rapport with customers and identify their needs through friendly conversation and open-ended questions.

Describe the features and benefits of storage units.

Ensure compliance with health and quality standards.

Manage and organize customer records and rental documentation.

Handle cash transactions and manage the cash register.

Support sales activities by promoting our storage solutions and services.

Maintain a clean and organized front desk area.

Qualifications:

Friendly and outgoing personality.

Familiarity with customer service standards.

Proficient in English; knowledge of other languages is a plus.

Computer literacy.

Able to resolve issues with a customer-focused orientation.

Strong organizational skills and attention to detail.

Bilingual in Spanish is a plus

Date Posted: 08 June 2025
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