Front Desk Agent

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.

• Balance cash at the end of each shift and generate reports for the next shift.

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

• Provide guests with information about hotel amenities, dining, and travel directions.

• Take reservations over the telephone, through emails and in person, including groups

Qualifications

• Proven customer service experience with a strong guest-focused mentality

• Physical ability to stand, walk, and lift up to 25 pounds as needed.

• Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.