Job Description Join Our Team as a Front Desk Agent at Shoshone-Bannock Casino Hotel.
Are you ready to be the welcoming face of our hotel? We're looking for friendly, detail-oriented individuals to join our team as Front Desk Agents. If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity for you.
What You'll Do: - Greet Guests: Receive incoming guests and provide exceptional customer service.
- Handle Reservations: Respond to telephone inquiries and incoming reservations while promoting hotel services.
- Maximize Revenue: Ensure maximum room revenues through effective communication and upselling.
- Maintain Confidentiality: Protect proprietary and guest information; safeguard company assets and guest privacy.
- Communicate Professionally: Speak clearly and professionally; answer phones using proper etiquette.
- Share Knowledge: Be familiar with hotel amenities, room rates, promotions, restaurants, and local venues.
- Manage Cash: Handle assigned safety deposit box, perform daily cash deposits, and comply with variance policy.
- Complete Checklists: Follow the Daily Checklist with accountability and accuracy.
- Process Transactions: Accurately count cash and complete shift reports.
- Support the Team: Perform other reasonable job duties as requested by supervisors.
- Flexible Scheduling: Be available for venue/event-driven schedules, including evenings, weekends, and long hours.
What We're Looking For: - High School Diploma or GED: Required.
- Preferred Qualifications: College credits, 1-2 years of experience, Hospitality or Customer Service Certification, excellent phone etiquette, Online Travel Agent experience, and bilingual in Shoshone-Bannock or Spanish.
- Special Skills: Motivated self-starter with strong organizational skills.
- Certificates, License, and Registrations: Must submit supporting documents of education and training. Must obtain and maintain a valid Driver's License and qualify for Fleet Management coverage.
Physical Demands: - Communication: Ability to talk and hear regularly.
- Mobility: Ability to stand for long periods (6-10 hours), walk, sit, use hands and fingers, and reach with arms.
- Lifting: Occasionally lift and/or move up to 50 lbs.
- Vision: Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: - Public Environment: Work in a public setting with moderate noise levels.
- Equipment Use: Use standard office equipment such as computers, phones, photocopiers, and fax machines.
Discover Amazing Benefits at Shoshone-Bannock Casino Hotel. At Shoshone-Bannock Casino Hotel, we believe in taking care of our team members. Check out the fantastic benefits you'll enjoy when you join our family:
Paid Leave and Holidays: - Generous PTO and vacation days to recharge and relax.
- Ceremonial leave to celebrate important cultural events.
- Various holidays off to spend time with family and friends.
Comprehensive Benefits Package: - Health Insurance: Medical, Dental, Vision, and Prescription coverage.
- Life & Disability: Basic Life/AD&D/Dependent Life, Short and Long-Term Disability.
- Telemedicine: Access healthcare professionals from home.
- Employee Assistance Plan (EAP): Support for personal and professional challenges.
- Supplemental Products: FSA, Hospital Indemnity, Critical Illness, Accident, Identity Theft Protection, and Whole Life with Long Term Care.
- Retirement Plans: 401K and ROTH plans.
Enrollment Information: - Open Enrollment: Once yearly.
- Eligibility: All permanent full-time employees (30+ hours/week) after probationary period.
Ready to make a difference and enjoy these amazing benefits? Apply now and become a part of our team at Shoshone-Bannock Casino Hotel.
Please fill out the attached application and send it to Josephine Tuell at
. If you have any questions or concerns, please reach out to Josephine at
ext. 3041.