Front Desk Agent

Overview Golden Nugget Front Desk Agent - Night Auditor A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous, and enthusiastic manner while registering guest information and settling guest accounts for the Hotel. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving guests by completing appropriate paperwork and obtaining proper payment information. Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies. Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel. Print and process routine reports and may assist in the training of new departmental employees. Promote positive public/employee relations at all times. Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints. Assist other departments with requirements they may have pertinent to hotel guests. Maintain a clean, safe, hazard-free work environment within area of responsibility. Run proper reports and ensure the accuracy of all room rates, guest accounts, and transactions are complete and balanced. Correct errors, adjustments, postings to ensure that all hotel revenue balances. Balancing out each cashier's paperwork to ensure that all cashier accounts balance with the house account. Ensure that all manual postings are posted to the correct revenue centers for balancing. Post Room charges with applicable taxes and Roll date to the next casino date. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Perform other duties as assigned. Qualifications High school diploma or GED Prior high-volume customer service experience One (1) year of hotel front desk experience strongly preferred What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Pay Range USD $17.00 - USD $17.00 /Hr. High school diploma or GED Prior high-volume customer service experience One (1) year of hotel front desk experience strongly preferred What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.