Company Description
SpringHill Suites by Marriott is an all-suite hotel brand catering to both business and leisure travelers. With over 400 locations in the United States and Canada, the brand offers spacious suites, modern amenities, and thoughtful touches like dedicated workspaces, ergonomic chairs, and free high-speed Internet. Launched in 1997, SpringHill Suites is well-regarded for its unexpected, refreshing, and stylish stays, making it a top choice among families and business travelers alike.
Role Description
This is a part-time, on-site role for a Front Desk Agent located in Centreville, VA. The Front Desk Agent will handle receptionist duties, including managing phone calls, greeting guests, and providing exceptional customer service. Responsibilities include making and confirming reservations, assisting with guest check-in and check-out processes, and ensuring that guest needs are met promptly and professionally.
Qualifications
- Phone Etiquette and Receptionist Duties skills
- Strong Customer Service and Communication skills
- Experience with Reservations management
- Excellent organizational and multitasking abilities
- Ability to work independently and as part of a team
- High school diploma or equivalent preferred
- Previous experience in a hospitality or customer service role is a plus