Front Desk Agent

Job Summary:

As a Hotel Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest.

Duties/Responsibilities:

• Perform all check-in and check-out tasks as assigned by supervisor

• Operate the front desk according to standard operating procedures and with exceptional guest service

• Know emergency procedures and how to respond

• Complete daily shift reports & e-mail correspondence, as required by shift

• Receive and confirm credit cards for validity and acceptability

• Welcome guest upon their arrival and assign rooms per Bonvoy profile preferences

• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests

• Communicate with housekeeping to make sure guest rooms are ready

• Manage online and phone reservations

• Respond to guest complaints in a timely and professional manner using the "LEARN Model"

• Create incident reports for guest injuries/issues when required

• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy

• Performs other related duties as required by supervisor

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software

• Previous experience as a Hotel Front Desk Agent preferred

• Level5 High Touch service

• Excellent communication and organizational skills

• Flexibility with shifts and scheduling

• Must be available occasional weekends and/or holidays

• Must have transportation to and from work

• Must have stellar attendance and punctuality

Education and Experience:

• High School diploma

Physical Requirements:

• Must be able to remain in a stationary position during shift.

• Must be able to access and navigate the facility.

• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.

• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.