Front Desk Agent

Job Details

Job Location
Christie Lodge - Avon, CO

Position Type
Full Time

Education Level
None

Salary Range
$21.00 - $24.15

Job Shift
Day/Evening Shifts

Description

JOB SUMMARY: Focal point of communication for guests of the Lodge once they arrive, providing smooth professional check-in and the highest quality of customer service.

Employee Housing may be available Please ask for details

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with the Lodge guest registration computer system to perform all check-inandcheck-outfunctions.
• Responsible for acash bank, collecting payments and reconciling this cash bank atthe end of every shift.
• Answer the Lodge telephone system, understand the PBX (telephone) system and respondto all calls from in-house guests.
• Issue room keys and assist guests with directions and Christie Lodge instructions.
• Answer inquiries pertaining to hotel services; registration of guests; and all areaattractions in the absence of the concierge.
• Maintain reports of room availability and guests' accounts.
• Compute bill using correct billing procedures, post incidental charges such as fax, collectpayment and make change for guests.
• Deposit guests' valuables in safety deposit boxes.
• Maintain and provide guests with postage stamps.
• Must be able to work a flexible schedule and work days, evenings, weekends and holidaysas necessary.
• Must possess good organizational skills and attention to detail.
• Ability to establish and maintain effective working relationships with guests, co-workersand management.
• Ability to deal with irate guests in a calm, professional manner.
• Ability to effectively present information and respond to questions from groups ofmanagers, clients, customers, and general public.
• Ability to be sensitive to owners/guests needs and wishes.
• Problem solving skills:
  • Must be able to analyze the factors or causes contributing to the unwanted situation
  • Must be able to generate alternative interventions to achieve the desired result
  • Must be able to evaluate and come up with the best solutions, implement a plan toresolve the issue and assess the effectiveness of the plan and results.
• Ability to handle concerns and criticism from others in a professional and diplomaticmanner.
• Ability to follow instructions and implement company policies and procedures.
• Should have sufficient computer skills that will allow the individual to be able to use, in aproficient manner, certain Company-issued Microsoft Office software programs that relateto the position.
• Read and interpret documents in English such as safety rules, policy and proceduremanuals.
• Write and read correspondence, summaries, and reports in English using prescribedformat.
• Ability to speak effectively in English before groups such as guests, employees andmanagement.
• Apply common sense understanding to carry out instructions furnished in written, oral, ordiagram form.
• Basic math skills are required: Ability to add, subtract, multiply and divide numbers.
• Ability to calculate figures and amounts such as discounts, commissions and percentages.
• Fluency in English (verbal, written and reading) is required.
• Other duties as assigned.

Christie Lodge has been a pillar of the Avon, Colorado community for nearly forty years. Since 1980, our unique timeshare and rental property has been welcoming guests with friendly service, comfortable suites and convenient amenities. Our motto of "Having fun helping our owners and guests have fun" is evident in everything we do. From 24-hour front desk coverage and personalized concierge services to housekeeping and grounds maintenance crews, our singular goal is to give every guest an unforgettable vacation.

Qualifications

QUALIFICATIONS:
Education:

• High School Diploma or equivalent is required.

Experience/Knowledge:

• Prior resort hotel Front Desk experience is preferred and/or equivalent guestservice experience in a hotel or resort environment of a similar size is required.
• Prior experience working with hotel guest registration systems is a plus, but notrequired.
• Must have skills and experience to use the internet to search for work relatedpurposes.