Front Desk Agent

Description We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. (MAKE THIS CORRECT FOR PTB OR PTX) PTB just remove M, PTX only early pay and 401k

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:
Deliver unparalleled service, courtesy, and care to our guests
Respond promptly and effectively to guest questions and requests
Streamline the check-in and check-out process for guests
Answer incoming phone calls with promptness and professionalism
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery

Hotel Specific:

The DoubleTree Hotel believes top tier Team Members deserve some recognition.

By securing a position with us you will be awarded with up to $1,000 in incentives paid throughout your first year. Incentives will be awarded on your 30th day employment PLUS your 6-month anniversary AND again on your 1-year anniversary.

Physical Demands:
Ability to lift, carry, push or pull 10 lbs
Primarily standing for majority of shift

Qualifications:
Education:
High school diploma or its equivalent

Experience:
One year of Front Desk experience in hotels preferred
One year of experience working in customers service or a guest-facing role required
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel PMS systems a plus. Examples: PEP

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.