Job Summary: The Front Desk Administrative Assistant will provide administrative support for various projects, systems, and daily operations, serving as our facility's primary point of contact. This role requires strong technical skills, attention to detail, and excellent customer service abilities in a fast-paced healthcare setting.
Duties and Responsibilities: - Manage front desk operations, greeting clients and visitors, and directing inquiries appropriately
- Coordinate patient access to treatment floors and communicate with transportation services
- Assist with data entry and maintenance of accurate records in our QCS, Lab systems, and Focus databases
- Support the organization and maintenance of electronic and paper files, ensuring regulatory compliance
- Aid in processing lab orders, obtaining test results, and preparing necessary documentation
- Provide administrative support to the Leadership team and staff as needed
- Assist with managing office supplies, equipment, and preparing invoices for submission
- Participate in meetings and special projects as assigned by management
Competencies: - Good organizational skills to handle multiple priorities while remaining professional and calm.
- Ability to work with many diverse people.
- Effective telephone skills.
- Strong level of confidentiality due to the sensitivity of materials and information handled. Must be able to make suggestions on workflow or system efficiency and effectiveness.
- Ability to work independently, be self-directed and flexible, and have the ability to prioritize.
- Ability to perform functions with minimal supervision and to work at a high-volume level of accuracy.
Education/Experience/Qualification: - High School Diploma or equivalent required; Bachelor's degree in Business or Operations preferred
- Minimum 3 years of administrative support experience, with operations experience a plus
- Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new software systems quickly
- Excellent organizational, communication, and customer service skills
- Ability to work independently, prioritize tasks, and maintain accuracy in a fast-paced environment
- Strong commitment to confidentiality and adherence to HIPAA guidelines
- Availability to work a standard Monday-Friday schedule with occasional evenings as needed