Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company.
Location Description The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.
Overview Do you have a passion for hospitality and delivering exceptional guest experiences? We're looking for a
Front Desk Supervisor for our 2nd Shift - who thrives in a fast-paced environment and leads by example to ensure each guest feels welcomed and cared for from the moment they arrive.
Schedule: Full-time position
Shift: 3:00 PM - 11:00 PM Must be available to work weekends and holidays.
Job Responsibilities: As the
Front Desk Supervisor, you will:
- Oversee and supervise daily Front Desk operations during assigned shifts.
- Provide leadership, guidance, and support to Front Desk team members.
- Train, schedule, and assist with evaluating staff performance.
- Monitor lobby activity and adjust staffing as needed.
- Ensure guest service excellence by responding promptly to inquiries, requests, and complaints.
- Greet and check-in guests, process payments, and promote hotel services and amenities.
- Maintain a professional and hospitable appearance at the front desk at all times.
- Ensure the team is well-informed of current hotel promotions, packages, VIPs, and special events.
- Maximize revenue through up selling and promotional opportunities.
- Handle guest messages, reservations, and coordinate with PBX, Executive Lounge, and other front office functions.
- Support cross-training efforts across other front desk-related roles.
- Perform additional tasks as requested by hotel management.
Qualifications Required: - Minimum 3 years of customer service experience.
- At least 6 months of hotel front desk or concierge experience.
- Strong communication, decision-making, and customer service skills.
- Computer literacy and ability to learn hotel systems.
- High school diploma or equivalent.
- Availability to work evening shifts, weekends, and holidays.
Preferred: - Previous supervisory or leadership experience.
- Experience with Hilton OnQ PMS.
- Bilingual abilities a plus (especially Spanish or other common guest languages).
Why You'll Love Working With Us: - Be part of a dynamic team committed to excellence in guest service.
- Opportunity to grow within the hospitality industry.
- Make a real impact by creating memorable guest experiences every day.
Compensation Range The compensation for this position is $15.50/Yr. - $17.00/Hr. based on qualifications and experience.