Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements, and communications.
Joining frog means you'll be part of the "pond," a global network of studios with a vibrant in-person and virtual culture. Frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise. We bring diverse skills and experiences to the table, solving complex problems to create innovative, sustainable solutions that touch hearts and move markets. We value humour, positivity, community, performance, and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog empowers you to meet the moment and make your mark on every project, your studio, your community, and the world at large.
What You'll Be Doing We are seeking a highly motivated and experienced CRM Transformation Business Consultant with a passion for transforming Customer Experience to join our team. You will play a pivotal role in helping clients optimize their CRM strategies, leveraging CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth.
As a Senior Consultant in frog's CX Transformation team, you will work closely with clients and colleagues on project teams to design CRM solutions aligned with business goals and support the realization of business value through implementation.
You should have experience in:
- Delivering customer experience (CX), CRM transformation, or similar roles.
- Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) or understanding their capabilities.
- Supporting clients to identify challenges and apply expertise to improve customer journeys, communications, and experiences.
- Designing and delivering CRM and CX strategies.
An Overview of the Role This role combines management consulting skills with CRM, technology understanding, strategy, and operations.
CX and CRM Strategy Development:
- Assess current customer experience and CRM tools' roles.
- Design strategies to improve engagement, retention, and loyalty.
- Identify opportunities for innovation and process optimization.
CRM Implementation and Optimization:
- Support business transformation through CRM platforms (e.g., Salesforce, Microsoft Dynamics).
- Support CX tools adoption to enable automation, communications, segmentation, etc.
- Identify challenges and opportunities to help clients achieve their goals.
- Develop customer-first solutions with technology, data, and customer teams.
Stakeholder Engagement:
- Serve as a key contact for clients, ensuring smooth communication and delivery.
- Improve CRM adoption and effectiveness to enhance CX and business outcomes.
- Align solutions with business objectives through collaboration.
What We Look For A good fit will possess:
Strategic leadership - managing high-performing teams and delivering impactful results.
Sales experience - proven track record of meeting or exceeding targets.
Pragmatic problem-solving - practical solutions and reducing complexity.
Proactivity and flexibility - hands-on approach and adaptability.
Collaborative mindset - building strong relationships across stakeholders.
Interpersonal skills - trust-building and effective communication.
Agility - thriving in dynamic, modern environments.
Bonus Skills Experience with platforms like Adobe, Salesforce, Microsoft is a plus.
Need to Know We actively promote inclusion and flexible working arrangements, including hybrid work and flexible hours, to support work-life balance and wellbeing. We also focus on social impact, reducing our carbon footprint, and ethical practices, recognized by awards like the Ethisphere Institute.
While based in London, the role requires flexibility for assignments that may involve travel and periods away from home.
Our remuneration includes flexible benefits and performance-based bonuses.
About Capgemini Invent Capgemini is a global business and technology transformation partner with over 55 years of experience, 340,000 team members, and operations in more than 50 countries. We help organizations accelerate their digital and sustainable transitions, leveraging strengths in AI, cloud, data, and industry expertise. In 2023, we reported revenues of €22.5 billion.
Joining Capgemini means becoming part of something bigger. Learn about our recruitment process, application tips, and next steps on our website.