Only For Those Able to Walk-in on 18th April 2025.
Time For Walkin- 10 AM To 3 PM .
Location- beGalileo(CarveNiche Technologies) BPL Campus, Bannerghatta Main Road.
We are looking for freshers with basic foundation in System Admin & Cloud Infrastructure management, with excellent interpersonal skills for the technical support position. Technical support Associate troubleshoot technical issues, provide timely customer feedback, and support the roll-out of patches, fixes , new applications, among other duties.
Moreover, technical support associates need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Job Qualifications
- Bachelors or Master Degree or University Degree or equivalent.
- No prior experience mandatory; may have up to 1 years' relevant experience.
Job Responsibilities (Technical Support):
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues being faced by end customers(clients), including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Requirements (Technical Support):
- Prior internship, projects or trainee experience in tech support, customer support, or a similar role.
- Proficiency in Windows/Linux/Mac OS, all common web browsers, CRMs like Hubspot/Zoho, MS office, SQL, database, basics of API.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Desired Skills & Competencies:
- Effective communication skills
- Excellent judgment, analytical thinking, and problem-solving skills
- AWS and Cloud knowledge (Level = basic)
- Linux (Level = Intermediate)
- Scripting Language basic familiarity
- Familiarity with containerization & container orchestration services, especially Kubernetes,Docker etc
- Beginner knowledge & Experience implementing CI/CD- esp AWS CodeDeploy and AWS CodePipeline
- AWS - Beginner knowledge & Experience on RDS, Elasticsearch, EKS, ECR, RDS, Load balancer(Preferably ALB),IAM, Lambda, Pinpoint
- Monitoring tools/Performance Monitoring, New Relic Prometheus, Datadog etc.
- Good at Version control system experience - Git and Bitbucket/Gitlab/Github.
- Familiarity with Code quality tools like SonarQube
Great to Have skills:
- Knowledge on API & Microservices platform ( Not Mandated)
- Enthusiasm for Solving problems and willingness to learn
Shift:
Variable/Rotational (Across 24 7 shift)
Schedule:
Full Time
Location :
HYBRID
Salaries can be as per market norm, apart from other benefits like medical insurance, life/accident cover, cross-learning & development and possible job rotation to other function of interest , post confirmation.
This role mandates a minimal duration service stay and will require signing such agreement upon joining. Only those willing to do so may apply.