Location: Atlanta, GA (3 days on-site)
Seeking a highly ambitious Founding Customer Success Rep to help maintain the best customer base in the home services space. This role is meant for someone to impact the trajectory of Rebolt from Day 1.
What we do
- Rebolt is the all-in-one marketing platform for home service businesses powered by AI (think landscaping, HVAC, roofing, plumbing)
- In under 5 minutes, a plumber in Atlanta or a landscaper in Colorado can make a fully SEO'd website and post to various social media platforms, which can lead to thousands of dollars of new business they would never have seen otherwise.
- We started Rebolt to help the 100s of service businesses we spoke with when running a web development/marketing agency. We were tired of seeing hard-working owners get ripped off.
- Our approach is simple: meet them where they are. They aren't perpetually online. Most don't even have a desktop or laptop computer. So, we continue to make tools that enable them to attract customers online without burdening them with the overhead of learning digital marketing or the cost of hiring an agency.
- We've raised over $1.6m in funding. We're here for the long haul :)
About us
- We are a tight-knit team of 15 who are exceptionally ambitious and move incredibly fast. We ship products, produce results, and come with a Day 1 mentality every day. We have a bias towards action and a "figure it out" mentality.
- We went through the Antler NYC Accelerator, recently raised a seed round with participation from Vitalize.VC, Cough Drop Capital & angels, and are well funded.
- We've experienced rapid growth after our first 9 months of launching.
- We care DEEPLY about our customers. Their business is their livelihood, their source of income, and what feeds their family. Our customers come before everything else, we obsess over them
- We work startup hours.
- We get the job done.
- Although we take our job seriously, we also like to have fun while doing it
Who we are looking for
We're looking for someone as ambitious, driven, and excited about our vision as we are. Our perfect candidate would have the following experiences/capabilities:
- 1+ years in customer success, operations, or support-related roles (BONUS if you've worked with home service businesses before)
- Comfort with high-volume communication. You'll be communicating with customers via email, phone, and text message.
- Exceptional written and verbal communication. Our work needs to be messaged properly and succinctly to our customers. They're busy, and we have limited time to communicate with them.
- Impeccable time management. With high-volume communication, your day can be gone in the blink of an eye. We're looking for someone who can optimize their time better than most.
- Adaptable & quick learner. You thrive in fast-paced environments and can pick up new tools, processes, and strategies quickly. You're resourceful and proactive, and you never let a lack of experience stop you from figuring things out.
- Optimistic problem-solver. You approach challenges with a solutions-oriented mindset, staying positive even in tough situations. You see roadblocks as opportunities to improve, not as setbacks. Your enthusiasm is contagious, and you help keep both customers and teammates motivated.
- Customer-obsessed mindset. You prioritize the customer's needs above all else, ensuring they feel valued, heard, and supported. You take the extra step to solve their problems efficiently while delivering a top-tier experience every time.
What You'll Do
- Account Management. You'll be working closely with our customers to ensure all their needs are meet and an exceptional customer experience is held.
- Multi-channel communication. Manage multiple conversations through a variety of mediums (e.g., phone calls, texts, emails, etc) and subsequently execute downstream tasks
- Upselling & Growth Consulting. You'll be providing strategic growth advice to home service pros while seeing and executing on opportunities to upsell customers dependent on their businesses' needs.
- Strong technical skills. Must have very strong computer skills with the ability to figure out new programs/software on the fly. HUGE plus if you have experience with web networking (e.g., domain names, DNS records, hosting, email records/connections, etc.) or experience w/ HTML/CSS/JavaScript
- Work closely with our site specialist team. You'll be working with our incredible site specialist team, which executes all changes needed to our customer accounts
- Deep product knowledge. You should know the product better than anyone. You'll be expected to learn and understand every nuance of our product.
- Communicate with Engineering/Product. Effectively communicate customer feedback with our engineering/product team to continue to improve our product. You are the front lines between the customer and our product, you will be working to ensure our product remains world-class and continues to improve over time.
Compensation
- Salary: $55-60k/year
- Equity: dependent on experience
- Comp package is subject to change
- Top-tier healthcare package - we cover everything (100%)
- Hardware setup - new MacBook, big display, and accessories
- Unlimited PTO
- Destination Airbnb company work retreats 2-3 times a year
- Expect to travel to trade shows (3-4x/year)
Email us at with your resume and a note explaining why you're interested.