Who is Recruiting from Scratch :
Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.
About the client:
Title of Role: Founding Agent Manager
Location: San Francisco, CA
Company Stage of Funding: Seed (Raised $4M)
Office Type: Onsite - 5 Days a Week
Salary: $110,000 - $150,000 + Equity (0.3% - 0.7%)
Company Description
Our client is an early-stage AI startup building cutting-edge automation for customer support teams. Backed by $4M in seed funding, they are helping fast-scaling software companies streamline operations using powerful AI agents.
The company's product integrates seamlessly with popular tools like Slack, Stripe, Retool, and Linear to resolve tickets end-to-end - like a real teammate. They're led by a team of former founders and engineers, and they're growing fast.
This is a unique opportunity to join as a Founding Agent Manager and play a pivotal role in shaping the future of how companies support their users.
What You Will Do
- Lead the onboarding and ongoing success of AI agents for high-growth software companies
- Deeply understand customer support processes and map them to intelligent workflows
- Collaborate with engineers to build, test, and refine AI behavior
- Serve as the voice of the customer - influencing product direction with insights and feedback
- Conduct quality assurance on AI output to ensure accuracy and helpfulness
- Act as a key liaison between technical teams and customer stakeholders
Ideal Candidate Background
- 3+ years in customer-facing or product-related roles at a fast-paced tech startup
- Strong communication skills with a knack for breaking down complex concepts
- Experience working closely with engineering teams to implement customer solutions
- Passion for building great customer experiences and solving operational problems
- Energized by working with users and iterating quickly based on feedback
Preferred
- Familiarity with AI tools, large language models (LLMs), or automation platforms
- Background in SaaS or developer-focused products
- Experience working in an early-stage environment or in a founding role
Compensation, Benefits, and Other Perks
- Salary range of $110,000 - $150,000
- Equity: 0.3% - 0.7%
- Opportunity to be an early employee at a high-growth AI startup
- 100% onsite in a collaborative office setting in San Francisco
- Work with a high-caliber team of founders and engineers
- High-ownership, fast-paced culture where your impact is felt from day one
This is more than a job - it's a chance to be a foundational part of a company that's redefining how modern support teams operate. If you're excited about AI, love working with customers, and want to help build something from the ground up, we want to hear from you.