Overview It is the responsibility of the server to provide high quality food and beverage service and ensure that guest have an amazing experience.
Responsibilities
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Thank guests with genuine appreciation and provide a fond farewell
- Anticipate guests' service needs
- Engage guests in conversation regarding their stay, property services, and area attractions
- Speak to guests' and co-workers using clear, appropriate and professional language
- Monitor dining rooms for seating availability, service, safety, and well-being of guests
- Take the guest order, always trying to use suggestive sell / upselling techniques
- Serve food and beverage to guest throughout the F&B venue
- Running food from the kitchen out to dining guest
- Pre-bus and bus tables throughout shift utilizing a tray
- Complete open and closing side duties during the shift
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
- Process all guest orders thru the POS terminal
- Adhere to the Hard Rock cash handling policy
- Adhere to PCI compliance about protecting guest information
- Protecting basic information from guest such as name, room numbers and credit card information
- Follow property control audit standards and cash handling procedures (e.g. blind drops)
- Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
- Notify management of maintenance repair issues
- Complete any additional reasonable requests by management
- Check with supervisor before leaving at end of shift
Qualifications
- Minimum two (2) to three (3) years of related experience required
- Able to work a varied work schedule to include nights, weekends, and holidays
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
- Be flexible and adaptable to change
- Adheres to state liquor laws and beverage control procedures that pertain to serving and handling
- Serve-safe food handlers certification required
WORK ENVIRONMENT: - Duties and responsibilities are typically performed in a professional kitchen setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
DISCLAIMER: This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.