Under the direction of the Supervisor, Food and Beverage, the Food Runner aids Servers by expediting food tickets and ensuring the delivery of high-quality dishes to the correct tables and guests. Assists in providing a superior guest experience by observing tables and maintaining clear communication between guests, front-of-house staff, and the culinary team. Initiates the preparation and timely service of the next course, as guests near the completion of a course.
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Greets guests and provides a welcoming experience at their table. Efficiently expedites food tickets and ensures that high-quality dishes prepared by the Chef are delivered to the correct tables and guests in a professional and attentive manner.
2. Ensures plates are properly garnished and food quality standards are met upon delivery. Identifies guest seat numbers to serve food accurately and announces dishes as they are placed in front of guests. Offers condiments and seasonings to guests, delivers beverages, and pours and serves non-alcoholic drinks. Organizes and arranges table settings, removing any extra items. Bags to-go orders for guests and meets special requests while maintaining high-quality standards.
3. Ensures rounds are continuously completed in their assigned section. Continuously busses and resets tables throughout the shift. The Food Runner assists with additional requests from guests while adhering to Yaamava Service and Brand Standards. Maintains a continuous flow of communication between guests, front-of-house staff, and the culinary team.
4. Ensures overall cleanliness, organization, and preparedness of immediate workspace, adjacent and assigned areas. Cleans, sanitizes and polishes various kitchen equipment, including china, glassware and cutlery following established procedures to meet current guidelines and regulations. Complies with all workplace health and safety requirements, including department specific training regarding equipment and procedures. Ensures proper food safety and sanitation standards to ensure guest safety.
5. Performs other duties as assigned to support the efficient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS - High School Diploma or GED required.
- Minimum three (3) months of related experience and/or training preferred.
KNOWLEDGE, SKILLS AND ABILITIES (KSA) - Must be able to read, write and communicate in the English language.
- Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
- Must be able to manage cash transactions accurately and securely.
- Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
- Must be able to have clear and effective communication with guests and team members.
- Must be able to work under pressure by staying calm and efficient during busy period(s).
REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS - At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Must obtain and maintain a current Food Handler's Card.
- Must obtain and maintain Training for Intervention Procedures (TIPS) Certification upon employment.
- Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver's license or insurance.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled Casino & Resort setting.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting some of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
- The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today.