Job Title: Food & Beverage Supervisor
Job Code:
Department: F&B
Supervisor: F & B Director
Basic Function: Ensures guest satisfaction through the efficient operation of the restaurant/café. Trains, supervises, and motivates staff while promoting quality of service and a sense of teamwork.
Essential Duties:
- Supervises all front house restaurant staff; responsible for hiring, training, and administering annual performance reviews.
- Coordinates scheduling of staff using forecast from Front Desk and prior history.
- Prepares and conducts Pre-Meal discussion of policy for each shift.
- Sets standards for sidework duties and ensures that all sidework is completed prior to the end of the server's shift.
- Reports unsatisfactory food or beverage(s) output to Executive Chef and/or F&B Director.
- Makes positive suggestions to management concerning improvements in restaurant operations/area.
- Supervises cashier close-out for shift ensuring proper reconciliation of revenues.
- Assists in overall menu and labor cost control and in the achievement of forecasted budgets.
- Enforces all standards of sanitation and cleanliness in Dining area. Maintains uniform and hygiene standards of staff.
- Prepares monthly Menu Abstract for home office by checking and compiling daily POS System runs of food items purchased.
- Continually walks the floor soliciting guest comments.
Other Duties:
- Assists staff in greeting guests, busing, and set-up during peak hours.
- Oversees room service operation and may assist in scheduling, reviews, etc.
- Performs other duties as assigned by management.
- Assists in Banquet Department oversight as needed
Essential Requirements:
- Minimum 1-3 years restaurant experience as Server, Bus person, Cashier, Host/Hostess, Maitre D, etc.
- Good understanding of the operations of all hotel Food and Beverage services.
- One to two years previous supervisory experience.
- Excellent interpersonal and communication skills both written and verbal.
- Must be able to work when subjected to exposure to wet floors, temperature extremes and excessive noise.
- Requires bending, climbing, reaching, standing, walking, sitting, typing, grasping, repetitive motions. May be required to lift objects of up to 40 pounds on occasion.
- Must possess an understanding of cost control procedures and techniques.
- Maintains personal cleanliness and appears well-groomed at all times.
Training Needs:
- Training in hotel central computer network.
- In-depth training of hotel's Food and Beverage department.
- Training in providing quality guest service.
- Must complete all brand required training in the prescribed time frame.
Career Opportunities:
- Assistant Food and Beverage Director
- Food and Beverage Manager
I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND /OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.
Employee Signature Date