JOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join the newest luxury hotel in Seattle. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.
We invite you to join us today.
Purpose of Position Reporting to the Director of Food & Beverage, the food and beverage manager, is responsible for ensuring the highest level of service while satisfying the guests' needs by creating/maintaining a successful F&B experience. In addition, the food and beverage manager is responsible for optimizing the financial performance and employee satisfaction while working with Hotel goals and objectives and maintaining active involvement with Lotte Hotel Seattle.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education: University degree in Hotel/Restaurant management or related discipline strongly preferred.
- Experience: Preferred minimum of 3 years' experience in food and beverage leadership role. Previous experience with mixology and wine programs preferred.
- Ability to work behind the bar and make cocktails as needed.
- Strong culinary and wine knowledge.
- Sommelier qualification an asset.
- Excellent organizational and computer skills.
- Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
- Strong verbal and written communication skills in English.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Ability to analyze data and trends and create strategies for improvement.
- Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills and the ability to make sound and timely business decisions.
- Results oriented with the ability to be flexible and work well under pressure.
- Excellent interpersonal skills with strong written and verbal communication abilities.
- Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.
Specific Job Knowledge, Skills and Abilities: - Must have fluent English skills to serve guests and make reports.
- Must be a good communicator.
- Must be able to train and make reports.
- Must show basic computer proficiency such as with MS Word.
- Must show understanding of F&B revenues and basic calculations.
- Must show understanding of, and proficiency in, equipment and fixtures used in the operation of a restaurant.
- Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.
Certificates, Licenses, Registrations: - Food handler card or local equivalent
- Class 12/13 alcohol permit or local equivalent
Essential Functions:50% Floor Management of Restaurant: - Oversee daily operations, ensuring service standards and assisting as needed.
- Provide on-floor support including bartending, serving, wine service, and seating guests.
- Lead the day-to-day operations of hotel outlets, ensuring high levels of service standards are followed.
- Consistently offer professional, friendly, and engaging service, ensuring personalized guest experiences.
- Drive innovative promotions, menus, and concepts to enhance guest experiences and profitability.
10% Inventory Management/Cost Controls: - Maintain correct inventory levels for operating supplies, uniforms, and beverages.
- Support outlets in achieving financial and operational targets.
- Implement effective control of food, beverage, labor, and operating expenses.
10% Scheduling/Time and Attendance: - Create and manage employee schedules, ensuring proper coverage.
- Address timekeeping issues and attendance discrepancies.
10% Guest Services and Recovery: - Ensure outstanding guest service at all times, addressing inquiries and concerns.
- Foster a welcoming environment, dedicated to creating lasting guest memories.
- Lead initiatives for innovative promotions, menus, and service concepts to attract and retain guests.
10% Training and Service Standard Implementation: - Train and coach new and existing team members on service excellence and team development.
- Provide coaching and feedback to enhance employee performance.
- Ensure consistent adherence to Forbes standards and service procedures.
5% POS Maintenance and Reporting: - Ensure the functionality of POS systems, address technical issues, and generate operational reports.
- Support reporting tasks essential for operational analysis and decision-making.
5% Safety and Sanitation: - Maintain cleanliness, organization, and adherence to health and safety regulations.
- Supervise compliance with sanitation, fire prevention, and cleanliness standards.
- Ensure team adherence to company policies and uniform standards.
Additional Notes: - Supportive Roles: Maintain interdepartmental communication, supervise standards for cleanliness, and address the availability of necessary resources.
- Policies and Procedures: Protect guest and coworker privacy, maintain confidentiality, adhere to company policies, and uphold professional appearance standards.
- Other Duties: Address tasks assigned by management and contribute to the preparation of strategic plans.
Policies and Procedures: - Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Benefits:- Certified Great Place to Work
- Competitive wages
- Medical, Dental, and Vision plans through Cigna (Eligible upon employment)
- Retirement Savings Plan (401k) with company matching
- Generous Paid Time Off (Vacation, Holiday, Personal, Sick)
- Public Transportation Discount (ORCA)
- Discounted Employee Parking
- Hotel Employee Rate Program
- Employee Recognition
- Learning and Development program