Job Description Summary Loch Lloyd Country Club is seeking a highly skilled and dynamic Food and Beverage Manager to oversee and manage all aspects of our Food & Beverage operations. The ideal candidate will possess exceptional communication, organizational, and leadership skills to create a vibrant and sophisticated dining experience for our members. As the Food & Beverage Manager, you will be responsible for ensuring the highest level of service, managing events, and supporting a dedicated team to meet the expectations of our members and guests.
Job Description Essential Functions: - Create a Vibrant Atmosphere: Foster an engaging and energetic environment where associates are passionate about culinary arts, wine, and exceptional service.
- Event Coordination: Collaborate with the Culinary, Events, and Golf Teams to organize and execute all club events. Ensure events are well-coordinated and that member and guest expectations are exceeded.
- Collaboration with Leadership: Work closely with the Food & Beverage Directors and Club Leadership to plan events, including managing event logistics like linen ordering, booking entertainment, purchasing alcohol, and renting necessary equipment.
- Daily Operations Management: Oversee the daily opening and closing procedures, ensuring that all tasks are performed efficiently and that the setup and breakdown for special events are conducted seamlessly.
- Scheduling & Staffing: Efficiently manage staffing schedules on a daily, weekly, and bi-weekly basis, ensuring adequate coverage while maintaining financial goals.
- Quality Control: Ensure that all food and beverage products offered meet the highest quality standards and comply with health and safety regulations.
- Member Relations: Address and resolve member and guest complaints in a professional and timely manner, escalating issues to the appropriate leadership when necessary.
- Performance Reviews: Assist in conducting performance reviews for service team members, providing feedback and recommendations for improvement.
- Industry Knowledge: Stay current with trends in the culinary arts and mixology, and collaborate with vendors and team leads on new products and services.
- Professional Representation: Represent Loch Lloyd Country Club in a professional and polished manner at all times.
- Other Duties: Perform additional tasks as assigned to enhance the overall Food & Beverage operation and member experience.
Personal Attributes: - Strong organizational, communication, and interpersonal skills.
- Ability to prioritize, conceptualize, and manage multiple objectives with independent judgment.
- Welcoming, approachable, and customer-focused demeanor with an emphasis on providing exceptional service.
- Comfortable acting as the "face" of the food and beverage team, directly responding to member and guest needs.
- Strong leadership skills with the ability to motivate and manage a team.
- Creative, innovative, and open to new ideas and concepts.
- Professional presentation and an ability to maintain a high standard of service.
Skills and Experience: - Education: Bachelor's Degree in Hospitality Management, Business, Culinary Arts, or a related field preferred.
- Experience: Minimum of 2 years of leadership experience in Food & Beverage, preferably in a club or upscale dining setting.
- Service Industry Experience: Prior experience working in service positions is a plus.
- Banquet Service Knowledge: Thorough understanding of all levels of banquet service, from set-up to execution.
- Service Excellence: Strong ability to express service excellence and product knowledge to both staff and members.
- Health and Safety Compliance: In-depth knowledge of all health department regulations and food safety standards.
- Certifications: Food Handlers Certification required.
- Wine Knowledge: Extensive knowledge of wine, including pairings and storage.
- Technology Proficiency: Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Calendar).
Physical Abilities: - Ability to stand and walk for extended periods of time.
- Frequent stooping, bending, pulling, and pushing.
- Ability to lift, carry, or drag up to 50 pounds as necessary.
- Specific vision abilities required to distinguish objects and perform repairs, including close and distant vision, depth perception, and color recognition.
- Occasional exposure to fumes, airborne particles, and chemicals.
- Ability to work near mechanical and electrical parts.
- Flexibility to work evenings, weekends, and holidays, as needed.