In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members. This internship assists with the development, facilitation, and evaluation of the Entertainment Complex Food & Beverage training programs for part-time and seasonal employees, and supplemental staffing (volunteers/temporary employees). Training focuses include, but are not limited to: onboarding new employee orientation; hands-on in-stand training; guest service/hospitality training; food safety and sanitation; alcohol service and compliance; child labor law compliance; cash handling and variance procedures and employee feedback. The intern selected must be highly energetic, passionate about food safety and guest experience as well as engaging to a primarily Millennial & Gen Z workforce. As a Hershey Entertainment & Resorts Intern, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID.
Job Duties (Duties marked with an asterisk are essential functions of this job): - Facilitating assigned developmental training sessions throughout the Entertainment Complex is the primary job duty of this position.
- Assist with the assessment and development of materials and resources for orientation and training programs in the F&B department.
- Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.
- Audit employees and supervisors during operational hours to ensure proper procedures including, but not limited to; food safety and sanitization, hospitality and guest interactions, child labor law compliance and alcohol service procedures, and make recommendations to Manager of Training and Quality Assurance for continuous training opportunities.
- Coordinate the tracking process of required training certifications for the department.
Qualifications: - Must be 18 years of age or older.
- Must be a current student in undergraduate education.
- Must be certified or be able to pass an alcohol service class (RAMPs Training - will be provided) and Food Safety training (ServSafe certifications- will be provided)
- Minimum of 2 years related Industry Experience (Food & Beverage, Hospitality Management, Travel/Tourism), preferred
- Majoring in Hospitality Management, Culinary Arts, Food & Beverage, Dietetics/Nutrition, Human Resources or Education, preferred
Knowledge, Skills, and Abilities: - Must have a strong working knowledge of Windows based computer programs including Microsoft Office Suite programs (Word, Excel, PowerPoint and Publisher)
- Experience with electronic tablets, video/photography and editing, preferred
- Experience with the development of training & onboarding programs for employee populations preferred
- Effective at empowering and encouraging others through teaching, modeling, and mentoring
- Effective and creative problem-solving, decision-making, and conflict resolution skills
- Effective organizational skills to keep track of multiple tasks, situations, and people
- Must be able to meet deadlines and handle multiple priorities and tasks
- Ability to work well within a self-directed atmosphere yet work effectively with team members as needed to achieve desired outcomes/goals
- Ability to organize and manage multiple tasks, set priorities, meet deadlines, and follow up on assignments with minimal direction and supervision
- Must have the ability to display excitement and passion for food safety, service excellence, stellar guest experiences, and training.
- Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
- Must embody Hershey Entertainment & Resorts Core Values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)
Job Demands: - Must be able to work a flexible schedule that includes days, evenings, weekends and holidays
- Must be able to work a minimum of five (5) days and at least 20-40 hours per week based on operational needs during May, June, July, and August with the opportunity to extend into Fall based on performance.
- The position is subject to inside and outside environmental conditions (weather including heat, cold, rain, snow, and other inclement conditions)
- Physical requirements include standing for up to 8 hours at a time walking in excess of 1 mile per day (including up and down stairs) and the ability to lift up to 50 pounds.
- Employee must provide proper footwear (black non-slip shoes)
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer